CRM Software - SnapCRM

SnapCRM is a web-based CRM software that includes sales automation, marketing automation, customer service & support, inventory management, business analytics, followups, collaboration, module builder, website builder, Web services access and a rich AJAX interface.

SnapCRM - Service Management

Lower Support Costs. Higher Agent Productivity. Maximum Customer Satisfaction.

Giving your customers the kind of remarkable service and support that keeps them coming back – especially when you have to deal with issues like escalating call volumes and increasingly complex cases – has never been more difficult. But now SnapCRM is making customer service and support easier and more efficient for organizations of all types and sizes. SnapCRM gives you the instant-access tools you need to boost customer satisfaction, accelerate response times, and put cases behind you quicker than ever. With SnapCRM’s highly automated and streamlined service and support management on your side, your customer service team’s workload plummets, support calls become relationship-building and sales opportunities, and every call center agent turns into a great call center agent.

Case Management

SnapCRM helps service teams to more efficiently and effectively open, manage, and track support cases. Every customer interaction can be leveraged as a learning experience, with related data transformed into real-time intelligence that can help make every call center agent or service professional as successful as possible. As a result, customer communication becomes more cost-effective, the productivity and accuracy of phone-based service is increased, and response times to customer issues and problems are much faster.

Contract Management

SnapCRM streamlines and automates the creation and maintenance of service contracts. Users can dynamically generate new contracts, track contract status from drafting and review through approval and signing, and better manage renewals and amendments

Defect Management

With SnapCRM, companies can improve product quality, and in turn, increase customer satisfaction and loyalty.

Knowledge Base Management

With SnapCRM, companies can create a centralized knowledge management database that provides fast access to articles, product documentation, training manuals, and other materials that can help support teams and call center agents to more effectively address client issues.

FEATURES

Links to Help You Succeed

10 Customer Service Tips
Keeping those individual customers in mind, here are some easy, down-home customer service tips to keep ’em coming back!
Tips To Help Grow Your Customer Base
Try these two tips and watch your business grow. The best part? They will cost you next to nothing.
7 tips on keeping customers for life
Try these seven tips to keep your customers for life.